Frequently Asked Questions

You can place an order by clicking 'Book Now' on any product. A booking form will open where you fill in your details. Your order is then confirmed via WhatsApp.

Orders can be cancelled before they are dispatched. Contact us on WhatsApp immediately after placing the order. Once dispatched, cancellation is not possible.

Once your order is dispatched, we'll send the tracking number and courier details via WhatsApp. You can use that to track your package on the courier's website.

Order modifications (size, address, quantity) are possible only before dispatch. Contact us on WhatsApp as soon as possible after placing the order.

Yes, you'll receive an order confirmation message on WhatsApp with your order details, estimated delivery date, and our contact information.

Yes, we ship to all states and union territories across India including remote areas via our trusted courier partners.

Standard delivery takes 5–7 business days. Express delivery (select cities) takes 2–3 business days. Remote areas may take 7–10 business days.

Standard shipping is ₹49. It's free on orders above ₹999. Express delivery is ₹99, free on orders above ₹2,499.

Delays can happen due to weather, public holidays, or high demand. If your order is delayed beyond the expected date, contact us on WhatsApp and we'll investigate immediately.

Address changes are possible only before the order is dispatched. Contact us on WhatsApp as soon as possible with your order ID and new address.

We accept returns within 7 days of delivery for damaged, defective, or wrong items. Items must be unused, unwashed, and in original packaging with all tags intact.

Message us on WhatsApp or email us at fpehnava29@gmail.com within 7 days of delivery with your order ID, reason for return, and photos of the item.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. It may take an additional 3–5 days to reflect in your account.

Yes! We offer free exchanges for size and fit issues. Contact us within 7 days of delivery. The item must be unused and in original condition.

Shipping charges are non-refundable unless the return is due to our error (wrong or defective item). In that case, we cover the return shipping cost as well.

We accept UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking, and Cash on Delivery (COD) for select locations.

Yes, COD is available for most locations across India. A small COD handling fee of ₹30 may apply for orders below ₹500.

Absolutely. All online payments are processed through secure, encrypted payment gateways. We never store your card or UPI details.

If your payment fails but the amount is deducted, it will be automatically refunded within 5–7 business days. Contact us if it takes longer.

Yes, 100%. All products on Fashion Pehnava are genuine and sourced directly from trusted manufacturers and artisans. We do not sell replicas or counterfeit items.

Each product has a size guide. If you're unsure, message us on WhatsApp with your measurements and we'll help you pick the right size.

We try our best to show accurate colors. However, slight variations may occur due to screen settings and lighting. If you have doubts, contact us before ordering.

Yes! We accept custom orders for select categories. Contact us on WhatsApp with your requirements and we'll let you know if it's possible.

No, you don't need an account. You can place orders directly via WhatsApp or the Book Now button on our website without creating an account.

You can reach us via WhatsApp, email at fpehnava29@gmail.com, or through the Contact page on our website. We're available Mon–Sat, 10AM–7PM.